Refund policy

Return & Refund Policy

We have a 30-day return policy. If you're not satisfied with your purchase, you have 30 days after receiving your order to request a return.

Eligibility To be eligible for a return, items must be unused, in their original condition, and in original packaging. Please include your proof of purchase.

How to Return Contact us at w.keith@xtra.co.nz to initiate a return. We'll confirm eligibility and provide instructions. Return shipping costs are the responsibility of the customer. Items sent back without prior approval will not be accepted.

Damages & Incorrect Items Please inspect your order on arrival. If your item is defective, damaged, or incorrect, contact us immediately at w.keith@xtra.co.nz and we'll make it right.

Refunds Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds will be processed back to your original payment method. Please allow a few business days for your bank to process the refund.

Exchanges To exchange an item, return the original and place a new order once the return is accepted.

Non-Returnable Items Sale items and gift cards are not eligible for return.